Technical Support Associate - IBM

** Copy of this Job Posting is MANDATORY to attend interview**

• Candidate will be involved in Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP.
• Candidate require you to handle inbound calls / emails / chats regarding technical issues for end users.

Work Location: Bangalore / Hyderabad

Shift Required:
Shifts will 24x7 in nature and can vary depending on geographies supported
Eligibility Criterion:
Bachelor's Degree/ Diploma ( 15 Years + education )

Total Experience:  0-4 Years
Required:

• Bachelor's Degree 
• Basic knowledge in Connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN 
• Basic knowledge in Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting 
• English: Fluent 

Interview Days: MONDAY TO FRIDAY

Venue Details: (BANGALORE, HYDERABAD)

Interview Time: 12PM to 4PM

IBM India Pvt. Ltd
D-1 Block, Manyata Embassy Business Park, Nagawara, Outer Ring Road, Bangalore 560045
Or
IBM India Pvt. Ltd
D Block, Embassy Golf Links, Kormangala - Indiranagar Ring Road, Bangalore 560071
Or
IBM India Pvt. Ltd
3B, Mindspace, Madhapur, Hitech City, Hyderabad, Andhra Pradesh 500081
On Saturdays
INTERVIEW TIMINGS - 10.00 AM to 1.00 PM (BANGALORE)
IBM India Pvt. Ltd
D Block, Embassy Golf Links, Kormangala - Indiranagar Ring Road, Bangalore 560071
Or
INTERVIEW TIMINGS - 11.30 AM to 3.30 PM (HYDERABAD)
IBM India Pvt. Ltd
3A, Mindspace, Madhapur, Hitech City, Hyderabad, Andhra Pradesh 500081

Pl login to the below link by using the Job Id: GTS-0670975

https://jobs3.netmedia 1.com/cp/faces/job_search
MANDATORY DOCUMENTS TO BE CARRIED WITH THE CANDIDATES

• Updated Resume 
• Copy of this Job Posting
• Photo Id proof (PAN Card or Passport or Voter's Card or Driving License or Adhar card) - Original

Regards,
IBM India Recruitment Team

The Help line contact person will be "Vidhika Shiwa", Pl call us if any queries at 0124-4817411 ( Monday to Friday between 12-5pm), also email us at rqueries@in.ibm.com

NOTE - WALKIN'S WILL NOT BE HELD ON DECLARED GOVT HOLIDAYS

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: IT Hardware, Technical Support, Telecom Engineering
Role Category: Technical Support Manager
Role: Technical Support Manager
Keyskills: Technical Support, Customer Support, Voice, Help Desk, Help Desk Services, Support, Inbound Calls Handling, email, chat support, chat, email support, Inbound Call Support, BPO, WalkIn, Walk - In, Walk In, customer interaction

Desired Profile

Skills Required:

• Ability to identify basic hardware parts and aware of basic hardware concepts 
• User level familiarity with at least one e-mail client - Outlook, Notes etc. 
• Skilled in commercially standard software applications and major desktop operating systems. 
• Awareness of basic networking concepts and technologies. 
• Questioning skills /probing skills, as relevant to the issue and level of the caller 
• Fluency In Communications Skills (both spoken and written)/ soft skills 

Shift Required:
Shifts will 24x7 in nature and can vary depending on geographies supported

Eligibility Criterion:
Bachelor's Degree/ Diploma ( 15 Years + education )

Total Experience:
0-4 Years

Required:

• Bachelor's Degree 
• Basic knowledge in Connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN 
• Basic knowledge in Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting 
• English: Fluent 

Education:

 

UG -Any Graduate - Any Specialization
PG - Post Graduation Not Required
Doctorate - Doctorate Not Required

 

Company Profile

 

IBM has been present in India since 1992. IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. IBM has been expanding its footprint in India - and has a presence in over 200 cities and towns across the country - either directly or through its strong business partner network. IBM India has clearly established itself as one of the leaders in the Indian Information Technology (IT) Industry - and continues to transform itself to align with global markets and geographies to grow this leadership position. Widely recognised as an employer of choice, IBM holds numerous awards for its industry-leading employment practices and policies. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry. To know more about business units at IBM India, click on the 'About Us' link above.