"PAREXEL International Corporation is a leading global bio/pharmaceutical services organization, providing a broad range of knowledge-based contract research, consulting, and medical communications services to the worldwide pharmaceutical, biotechnology and medical device industries. Committed to providing solutions that expedite time-to-market and peak-market penetration, PAREXEL has developed significant expertise across the development and commercialization continuum, from drug development and regulatory consulting to clinical pharmacology, clinical trials management, medical education and reimbursement. Perceptive Informatics, Inc., a subsidiary of PAREXEL, provides advanced technology solutions, including medical imaging, to facilitate the clinical development process. Headquartered near Boston, Massachusetts, PAREXEL operates in approximately 70 locations throughout over 50 countries around the world, and has more than 13,000 employees.
At PAREXEL, we have a passion for making a profound difference. As an expertise-based business, the caliber of our people and their dedication directly impacts our success, the success of our clients, and the ability to make a difference in the lives of patients worldwide. You'll be surrounded by supportive leadership and a brilliant team who share a common goal - to improve the lives of millions of patients."
Designation Customer Care Representative | International Vioce
Job Description Customer Care Representative
Job Location-Hyderabad
Advance your career at PAREXEL
Life-saving work brings people from all over the world to PAREXEL. We work with the top 50 global pharmaceutical companies, the top global biotech companies, and hundreds of small and emerging companies. Additionally, we have supported the development of some of the most important treatments of our time, including nearly all of the 50 top selling drugs currently on the market.
Join us and youll have the chance to make a profound difference in millions of lives. Youll be immersed in diverse projects that keep you challenged every day, and surrounded by colleagues who share your passion to help bring our treatments to people in need. Working in a collaborative, supportive environment, your colleagues will share your passion to help bring our treatments to those in need. Youll also receive the training and development you need to achieve your personal and professional goals.
Job Description
Essential Function The primary role of Customer Care Representative is the following-
- Provide customer support to the users of Perceptive Informatics products, projects and services.
- Routinely monitor Perceptive products and projects.
- Provide administrative support to the CCO department as directed Relationships Reports to Team Leader
- Works Closely with Product Lead and Team Leader External Relationships Internal and External users of PII supported products/projects and services.
Key Accountabilities
- Serve as the first contact for customers, addressing issues via telephone, email, fax and other communication channels.
- Provide users/clients prompt, friendly, courteous and helpful service for all supported projects, products and services.
- Resolve product, project and service related issues effectively using proper processes with some assistance when investigating and resolving complex issues.
- Provide effective and timely redirection of issues as per CCO process documents.
- Properly document and update issues entered into the issue tracking tool and ensure the issues are worked to resolution or closure per the project SLA and/or CCO processes.
- Conduct system monitoring for supported Perceptive products/projects as directed.
- Possesses some knowledge of the Regulatory requirements.
- Perform administrative tasks including, but not limited to data entry, sending out correspondence, and filing. - Travel to alternate work location for business, or in the event of a disaster as directed.
- Provides shift coverage for all shifts including weekends on a scheduled basis.
- Actively participate in team and departmental processes, ensuring continuous improvements are identified, implemented and maintained.
- Be responsible for specific delegated tasks as assigned.
- Act at all times as a role model and ambassador when representing the company in all work activities.
Job Qualifications
Minimum Work Experience
- Prior experience in international call center / support environment preferred.
- Prior experience in a business environment desirable.
- Minimum two years of experience in an International Voice Process
- Inbound Process environment preferred.
- Flexible to work in shifts.
For more information about PAREXEL International visit www.PAREXEL.com .
For more queries you can reach me on 040-44378617
Customer Care Representative
Job Location-Hyderabad
Advance your career at PAREXEL
Life-saving work brings people from all over the world to PAREXEL. We work with the top 50 global pharmaceutical companies, the top global biotech companies, and hundreds of small and emerging companies. Additionally, we have supported the development of some of the most important treatments of our time, including nearly all of the 50 top selling drugs currently on the market.
Join us and youll have the chance to make a profound difference in millions of lives. Youll be immersed in diverse projects that keep you challenged every day, and surrounded by colleagues who share your passion to help bring our treatments to people in need. Working in a collaborative, supportive environment, your colleagues will share your passion to help bring our treatments to those in need. Youll also receive the training and development you need to achieve your personal and professional goals.
Job Description
Essential Function The primary role of Customer Care Representative is the following-
- Provide customer support to the users of Perceptive Informatics products, projects and services.
- Routinely monitor Perceptive products and projects.
- Provide administrative support to the CCO department as directed Relationships Reports to Team Leader
- Works Closely with Product Lead and Team Leader External Relationships Internal and External users of PII supported products/projects and services.
Key Accountabilities
- Serve as the first contact for customers, addressing issues via telephone, email, fax and other communication channels.
- Provide users/clients prompt, friendly, courteous and helpful service for all supported projects, products and services.
- Resolve product, project and service related issues effectively using proper processes with some assistance when investigating and resolving complex issues.
- Provide effective and timely redirection of issues as per CCO process documents.
- Properly document and update issues entered into the issue tracking tool and ensure the issues are worked to resolution or closure per the project SLA and/or CCO processes.
- Conduct system monitoring for supported Perceptive products/projects as directed.
- Possesses some knowledge of the Regulatory requirements.
- Perform administrative tasks including, but not limited to data entry, sending out correspondence, and filing. - Travel to alternate work location for business, or in the event of a disaster as directed.
- Provides shift coverage for all shifts including weekends on a scheduled basis.
- Actively participate in team and departmental processes, ensuring continuous improvements are identified, implemented and maintained.
- Be responsible for specific delegated tasks as assigned.
- Act at all times as a role model and ambassador when representing the company in all work activities.
Job Qualifications
Minimum Work Experience
- Prior experience in international call center / support environment preferred.
- Prior experience in a business environment desirable.
- Minimum two years of experience in an International Voice Process
- Inbound Process environment preferred.
- Flexible to work in shifts.
For more information about PAREXEL International visit www.PAREXEL.com .
For more queries you can reach me on 040-44378617
If interested, kindly reply with your updated profile to Subramanyam.turga@parexel.com to pursue further.
Desired Profile Please refer to the Job description above
Experience 0 - 5 Years
Industry Type Pharma / Biotech / Clinical Research
Role Associate/Senior Associate -(NonTechnical)
Functional Area ITES, BPO, KPO, LPO, Customer Service, Operations
Education
UG - Any Graduate - Any Specialization, Graduation Not Required
PG - Any Postgraduate - Any Specialization, Post Graduation Not Required
DOCTORATE - Any Doctorate - Any Specialization, Doctorate Not Required
PG - Any Postgraduate - Any Specialization, Post Graduation Not Required
DOCTORATE - Any Doctorate - Any Specialization, Doctorate Not Required
Compensation: INR Less Than 50,000 P.A
Location Hyderabad / Secunderabad
Keywords
International Voice Process, International Call Center, Customer Support, Inbound Process, Customer Care, voice, customer service, international bpo, accent, call centre, voice, csr, ites
Contact
PAREXEL International (India) Pvt Ltd
11th Floor, Building No # 20, Mindspace,
Madhapur,
HYDERABAD,Andhra Pradesh,India 500081
Telephone 91-40-44379900
Email subramanyam.turga@parexel.com
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